F A Q

Mostly everything you want to know about Desvalido Australia ...

How long will my order take?

Given the handmade nature of the items we sell, please allow 5-15 business days (plus postage). If you need your item/s by a particular date, please mention this upon ordering so we can do our best.

Payment policy

We accept payments via Paypal. Orders won't begin processing until payment has been made.

International customs fees may apply, please note they are your responsibility & it's illegal for us to pay them or mark your purchase as a "gift".

Shipping policy 

We ship worldwide! Unfortunately, I can't guarantee delivery dates, as I am only one woman in a home studio & can only do so much! Sometimes things happen: machines break, supplies become temporarily unavailable, I get sick, or other work commitments.

ALL items are shipped with a tracking number, & will be provided to you upon request. In the rare case of items arriving damaged, please provide photographic evidence of the package so we can work it out with whichever postal company is responsible. Again: international customs fees may apply, please note they are your responsibility & it's illegal for me to pay them or mark your purchase as a "gift".

Refund policy

***For hygiene reasons, we are unable to accept returns on underpants*** 

We also don't accept returns if you simply change your mind. If your item/s don't fit, you may send them back & exchange for a different size or item, providing they're still in brand new condition with tags attached.

Additional information 

If you're in between sizes or simply aren't sure, please leave your measurements in the notes at the checkout. It's much better to have an item that fits properly instead of sitting at the bottom of a drawer.

Business name: Desvalido Designs

ABN: 37 673 508 204

Packages ship from Mayfield West, NSW, Australia